How can I schedule a Consultation?

We are happy to hear you are considering joining ECF! To schedule a consultation, click the link below.

How much does it Cost?

Check out our Services page for detailed information on our subscription-based offerings, available in 3, 6, or 12-month plans. We periodically run special promotions, so be sure to stay updated for the latest deals and offers!

How can I get started?

We would be delighted to have you join our team! If you're interested in learning more, we invite you to schedule a consultation call to discuss how we can help you achieve your fitness goals. If you are ready to start your journey with us today, please schedule a sales call, and we will promptly set everything in motion to get you started.

Cancellation/Refund Policy

At ECF, we are committed to providing exceptional service and results through our virtual fitness training programs. To maintain the highest quality of personalized coaching and resources, we do not offer refunds on cancellations. This policy ensures that our dedicated coaches can fully invest their time and expertise in each client, allowing us to create comprehensive, customized plans that require significant preparation and ongoing support. By committing to our program, clients demonstrate their dedication to their fitness journey, and in turn, we can ensure a consistent and focused experience for everyone involved.

Do you offer In-person Training?

At ECF, we specialize exclusively in virtual fitness coaching to provide our clients with unparalleled convenience, flexibility, and personalized attention. By focusing solely on virtual training, we can offer expert guidance and support that fits seamlessly into your lifestyle, eliminating the need for travel and accommodating even the busiest schedules. This approach allows us to connect with clients from all over the world, providing customized workout plans and nutritional advice tailored to your individual needs. Our commitment to virtual training ensures that we can deliver consistent, high-quality service and help you achieve your fitness goals effectively and efficiently, regardless of your location.

Do I have to do a Video Check-in Call?

You do not have to engage in a video call during your weekly check in if you don’t feel comfortable doing so. We understand there are different factors that affect your ability to do so. A phone call can be substituted. However, if a physical progress check in is required, please follow these guidelines to submitting your Progress photos.

Do you offer payment options?

At ECF, we strive to make the payment process as seamless and convenient as possible for our clients. We utilize Stripe for our subscription-based services, ensuring secure and reliable transactions. Our payment options include monthly, quarterly, and annual plans, allowing you to choose the one that best fits your budget and commitment level. Stripe supports various payment methods, including major credit and debit cards, ensuring flexibility and ease of use. With Stripe's robust security features, you can have peace of mind knowing your financial information is protected while you focus on your fitness journey.

What if I have a Complication?

At ECF, we are dedicated to accommodating any complications or unique needs you may have. Whether you have food allergies, injuries, or scheduling constraints, our expert coaches are committed to creating a personalized fitness plan that works for you. We tailor our workout routines and nutritional guidance to address your specific conditions, ensuring a safe and effective journey towards your fitness goals. Our flexible scheduling options allow you to fit training sessions into your busy life, making it easier to stay committed. With our adaptive and compassionate approach, we ensure that every client receives the support and customization they need to succeed.

Can I extend my subscription monthly after it has ended?

At ECF, we believe in the importance of commitment and consistency when it comes to achieving lasting fitness results. To provide the best possible service and ensure comprehensive planning and support, we structure our subscriptions into fixed durations of 3, 6, or 12 months. This approach allows our dedicated coaches to develop personalized programs tailored to your goals and monitor your progress effectively over time. By adhering to these structured plans, we maintain a focused and results-driven environment that maximizes your chances of success. We appreciate your understanding and look forward to helping you achieve your fitness aspirations within our structured framework.

Does it matter what Gym I go to?

At ECF, we prioritize your fitness journey and understand that preferences for workout environments vary. While we encourage physical activity, we don't enforce specific gym affiliations or brands. Whether you prefer a local gym, a home setup, or any other fitness facility, our expert coaches are here to support and guide you through personalized workout plans tailored to your goals. Our focus remains on providing effective training strategies and ensuring you have the flexibility to choose the workout environment that best suits your needs and preferences.

Can I really call/message at any time?

At ECF, we prioritize accessibility and support through our dedicated 24/7 contact service. We understand the importance of timely assistance in your fitness journey, which is why our team aims to respond to inquiries within 1-2 hours. If you ever need immediate assistance or have a question that requires urgent attention, you can send a message through your Trainerize app to your Coach.

If you haven’t received a response within 24 hours or you are having trouble contacting your Coach, Please Contact us.

We are committed to providing exceptional customer service and ensuring that you always feel supported on your path to achieving your fitness goals.

I am having issues with Trainerize.

If you are having an issue with the Trainerize app, please let your coach know immediately. You can also fill out a contact form. We will get back to you as soon as possible.

You can also access the Trainerize Customer service.

For more questions or concerns not listed, please fill out the contact form below.